Terms & Conditions


By using this website you are agreeing to comply with and be bound by all of the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.


We endeavour to make sure all information on our website is correct and up to date, however we reserve the right to alter the design / specifications of our products without notice.

Our website uses cookies to ensure the site functions as it should, and traffic log cookies to record analytical data. By using this website you agree to the use of cookies. More information about our cookie policy can be found here.


We take the privacy of our customers very seriously, and ensure that all personal data that may be collected will be securely handled and not used for any purposes other than what is stated here.

We may collect your:
• Name/s
• Address
• Contact information including Email address
• Other information relevant you your order

We will use this information only for:

• Record keeping
• Contacting you about your order
• Informing you about promotional offers
• Market research purposes in order to improve our site


You (the purchaser) are solely responsible for the safe installation and use of our products. It is your duty to ensure that relevant health and safety laws / guidelines are adhered to when installing one of our products and that the purchased product is suitable in your circumstances. We do not accept any liability for the installation, misuse or illegal placement of our products. We also do not accept liability for any damage caused to persons or other public property, excluding as a result of manufacturing defects, caused by our products.


We offer a 10 year extended warranty on the body of all our Wood Burning stoves (unless stated otherwise), and our Gas range come with a 2 year warranty to give you extra peace of mind in the build quality of our products. This warranty is strictly limited to defects or faults developed within 10 or 2 years from the date of purchase to the stove body only. Doors, hinges, handles or any other fittings or components are not covered under this warranty. Any misuse or mis-installation of our products will void the warranty. The product must also be registered with us within 60 days of installation.

Click here for more details on warranty.